![]() It said the impact of the latest coronavirus restrictions meant it could no longer provide a guarantee that items posted on Wednesday 23 December would arrive prior to Christmas. Royal Mail has also suspended its Special Delivery guarantee for items posted via that service tomorrow (23 December), which would previously have definitely arrived on Christmas Eve. Show them some love in the comments below □ /CTqOMjY7UX- The CWU December 16, 2020 Serving the public is engrained in postal workers. They are doing absolutely everything they can to keep the country connected. Our members in Royal Mail are facing unprecedented workloads. The CWU tweeted that its members were “doing absolutely everything they can to keep the country connected”. “The combination of greatly increased uptake of online Christmas shopping, in no small part driven by the recent lockdown, and the ongoing Covid restrictions mean that all delivery companies are experiencing exceptionally high volumes this year,” Royal Mail said. Royal Mail has even had to apologise on behalf of some retailers – disgruntled Boots customers have received an apologetic email from Royal Mail after their deliveries failed to arrive as expected. Separately, the postal operator is still dealing with a monster backlog of parcel deliveries caused by a massive increase in online shopping, with some reports estimating that an additional 200m parcels have been sent this season. We continue to work with CWU to operationalise and finalise the detail on many aspects of this agreement.” Royal Mail commented: “We now need to work together with CWU to implement the changes we need, in order to capitalise on the significant growth we have seen in parcels so far this year. There will be no compulsory redundancies as “the stated objective of Royal Mail is now one of job creation”, the CWU added. The CWU will also support the development of a 24/7 operation for parcels. The deal includes a two-year pay deal backdated to April 2020 worth 3.7% and a one hour reduction in the working week. It also demonstrates that in this unprecedented period of crisis, it offers a way forward that demonstrates what 'being in this together' really means,” the union said. “Our union believes it is an excellent agreement for postal workers, customers and company alike. Today (22 December) the Communication Workers Union (CWU) said it had reached an agreement with Royal Mail Group on "job security, pay, a reduction in the working week and a growth strategy to create our future". ![]()
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